Returns & Exchanges

At Local Tree Nursery, we stand behind the vitality of our plants and offer a 30-day health guarantee to ensure your landscape thrives. If you are not satisfied with your purchase, we provide easy returns and replacements for all non-perishable garden goods and eligible nursery stock.

Return Process

• 1.
  Check Eligibility

  Ensure your return is initiated within 30 days of delivery and that plants have been maintained according to our provided care guides.

• 2.
  Submit a Request

  Contact our support team with your order number and clear photos of the item or plant to receive a Return Authorization number.

• 3.
  Secure Packaging

  Place non-perishable items in their original packaging; for live trees, follow our specific instructions to secure the root ball for transit.

• 4.
  Refund Processing

  Once our arborists inspect the returned items, we will issue a full refund or store credit to your original payment method within 5-7 business days.